Volume knob not working

DYLAN M.DYLAN M.
Updated
    Volume knob not working

    Howdy mule community! I just acquired a killer mulecaster. The guitar is fantastic, except the volume knob doesn't work... the guitar is stuck at full volume.

    What's the best way to get in contact with customer service?  Just an email to muleresophonic@gmail.com?  I sent one a few days ago but haven't heard back yet.

    Also- any tips on how to repair it myself?  I am assuming I can just take the pickguard off and inspect the electronics... I am guessing a ground wire came lose or something isn't soldered in place.  Are there any gotchas to the electronics in these guitars?

    Dislike (0)
      Share
    Eric O.
    Eric O. wrote

    How did you create a post here? and where is the contact form? I can't find it anywhere. I dont see how you make a new post here either.

    Reply
    Dislike (0)
      DYLAN M.
      DYLAN M. wrote

      I had to use Google to find it https://www.muleresophonic.com/forms/contact

      Reply
      Dislike (0)
        Eric O.
        Eric O. wrote

        Thanks buddy

        Reply
        Dislike (0)
          DYLAN M.
          DYLAN M. wrote

          Contact form on the website did the trick. Getting the guitar fixed up now :)

          Reply
          Dislike (0)
            james e.
            james e. wrote

            i'm guessing you need a new pot. Matt's a great guy. I'm sure he'll take care of you. 

            Reply
            Dislike (0)
              DYLAN M.
              DYLAN M. wrote

              Yea... It's likely something simple. I just can't seem to get ahold of the guys at mule! I don't want to try repairing it myself without chatting with them first. I'll try the form on the website.

              Reply
              Dislike (0)
                Post to Thread

                Cancel